One of the most requested features for D365CE has been to be able to customise dialogs to close Opportunities and Cases. It was announced for the 2019 Wave 1 that customisation of dialogs for Cases would be coming to the application. Yay, everyone rejoiced...but the functionality slipped. Then for the 2019 Wave 2 release notes, customisation of dialogs for Opportunities was announced and...it’s here (in preview)! To get started, again if you are reading this before October 20

Back in the olden days (pre 2015 I think), you used to have the ability to qualify a lead and choose the record that would be created. Microsoft removed the choice and the last few years you either had to live with the default behaviour or replace the functionality with workflows or plugins. I even wrote an unpublished article about how to do this but when it was announced that this functionality was coming back in the 2019 wave 2 features to D365CE. Let's go through enabling